“The focus is customer service…”
Rob started his insurance career as a young man right out of the Air Force in 1987 with Allstate Insurance Co. He holds Property & Casualty, Commercial, Life, Health, Annuities and Securities Licenses through New York State.
As an Allstate agent, Rob was extensively trained in marketing, underwriting and most of all, customer service. He was able to use those skills to build one of the largest and most profitable Allstate Agencies in Rochester, NY. Rob achieved Allstate’s “Honor Ring” and “National Conference” multiple times, as well as many local awards over his 25 years.
In 2007, Rob decided to open the Ferris Agency and use those skills to bring an extraordinary customer service experience to the independent agency market.
Nadene Madigan joined the insurance industry in 1995, immediately following her graduation from SUNY Brockport. She obtained a Bachelor’s Degree in Communications with a minor in business.
Nadene began her career at a fast paced, local agency where she advanced quickly and obtained her NYS Broker and Agent licenses. With several years of management and customer service experience under her belt, she joined forces with the founders of The Ferris Agency. With extensive training in personal and commercial lines insurance, Nadene helped lay the foundation this successful company was built on. As the manager of The Ferris Agency, Nadene set the standard for the excellence in customer service that this company is known for. She prides herself and her staff in their ability to not only service the customers, but to have a vested interest in their needs and expectations.
Brianne Bolger started out in the business as a file clerk in 1999 at Mazzola Insurance agency. During this time she was attending Monroe Community college where she achieved an Associates Degree in Business. She quickly traded her position as a file clerk for a position as a customer service representative. After a few years at Mazzola, she was offered a management opportunity at another local insurance agency. She started working at Eastern General Insurance in June of 2002. After finding that she really enjoyed the insurance field, Brianne decided to attend Bryant and Stratton College to get her license to sell insurance. She then became a Licensed Insurance Agent in May of 2006.
Andrea Cusenz has been in the insurance industry since starting an internship at Northwestern Mutual in college, where she received her New York State Life, Accident, and Health license. Shortly after graduating from Nazareth College with a B.S. in Business Administration, she began working at Allstate Insurance and attained her NYS Property & Casualty license. There, she mastered the nuances of personal lines insurance and the skills needed to deliver outstanding customer service. In 2011 she began working at Paychex. There, her main focus became commercial insurance sales. After several years in a corporate environment, Andrea has brought her knowledge and expertise to the Ferris Agency team.