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The most common questions about when you become a new customer and what happens.

New Customers FAQs

What happens to the money I already paid?

You are entitled to a pro-rated refund based on the amount of premium your prior insurance company has earned. The prior company will fully refund your insurance premiums within a reasonable time period. 

How long does it take for you to complete my quote?

It can vary by complexity, but no longer than 24 hours. If you need your quote expedited let us know we can put a rush on it. 

How long does it take to give you all my information?

Typically when we speak for the first time it take 10-15 minutes and we can usually get all the information we need. People are really surprised how easy it is  

Who cancels my prior policy? 

We will have you sign a cancellation request that we will forward on your behalf to your current or prior company letting them know you properly changed insurance companies according to state insurance laws.

How do I pay my bill?

Your bill is paid directly to the insurance company. You can set up automatic reoccurring payment methods or pay in full for the policy period. 

Will I get a better price if I transfer all my policies?

Yes its always best to look at packaging all your policies with one carrier. We typically are not a good fit for single policies unless there is specific underlying circumstances.

How do I know I am getting the best price? 

We will show you our rating system and how it works. We can present all quote options and help you decide what is best.

Is my information secure? 

Yes we encrypt all our data and never sell your information to any 3rd party. All our communication methods are protected with the highest level of security. 

How do I send you my documents?

You can Fax, Email or Text them to our office.

Who do call If i have questions after i buy a policy?

We are your agent and we service your policy just like any other insurance agency does. We are here all the time to answer any type of questions.

Do you take cash payments?

We do not accepts cash monthly payments in our office. Occasionally we can make an exception but we feel it is security issue and our agency standard does not allow cash payments.

What if I have a claim?

We are always here through out the claim process with follow ups. All insurance claims are to be filed directly with the appropriate insurance company. We always encourage customers to call us regarding any would be claim questions before filing claims with the insurance company. 

Does my policy cover a rental car when I am on vacation?

Yes the liability & collision coverage extend to the rental car. Any damage done to a rental vehicle is subjected to your deductible. However we always recommend purchasing the additional rental vehicle coverage offered by the rental company. There is piece of mind knowing you can just hand the keys back with no questions asked.

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